Studio Code of Conduct

Membership Terms & Conditions

Privacy Policy

Customer Waiver

Child Booking Waiver

Studio Code of Conduct

Client Obligations

We train hard, but we train with control, kindness and an open mind toward each other. You can expect a safe, respectful and friendly environment, and other people can expect this of you. This document outlines our values and inclusion policy, along with our zero-tolerance approach to threatening or intimidating behaviour.

Please tick the box at the bottom of the page to confirm you [and any dependents in your care attending the studio] understand and agree to abide by the Grounded Self Defence & Movement Studio Code of Conduct.

Respect 

Please treat yourself, other people and studio property with respect.

This includes:

  • instructors;

  • staff;

  • training partners;

  • parents and guardians;

  • children;

  • visitors; and

  • other people using our venues.

Our studio welcomes people of all ages, cultures, genders. Everyone starts at their own level of experience, fitness, confidence. Your generosity in helping us welcoming new people to the studio has a bigger impact than you could imagine.

Train With Control

Look after your training partners. Self defence training involves controlled contact and absolute respect for any person you’re paired with. We expect our clients to actively avoid inflicting injury on others during training. Control does not prevent you getting a good, sweaty workout, moving with force or testing your limits - it enhances your understanding of exactly what you’re capable of and how to move with power, presence of mind and physical precision. Train according to the exercise, your partner’s experience and the instructor’s direction.

Please do not:

  • deliberately hurt another person;

  • use excessive force;

  • escalate contact because you’re frustrated;

  • continue after someone taps or asks you to stop;

  • turn a drill into a competition unless the instructor has made it one; or

  • perform techniques that have not been taught or authorised.

Contact and Personal Boundaries

Physical contact is part of some Grounded classes. Contact should always be appropriate to the exercise and controlled. Respect your training partner’s boundaries. If someone asks you to reduce contact, change an exercise or stop, do so. Instructors may modify or stop contact where they consider it necessary.

Follow Instructor Directions

Our instructors are responsible for managing the class and maintaining a safe training environment. By being here you agree to listen when an instructor is speaking and follow instructions regarding:

  • technique;

  • contact;

  • equipment;

  • training intensity;

  • partner selection;

  • movement around the training space; and

  • stopping or modifying an exercise.

An instructor may ask you to change, stop or modify an activity if they believe it is unsafe or inappropriate.

Respect Your Own Limits

Don’t be tough. Work within your ability and tell the instructor if something doesn’t feel right. Stop and speak to an instructor if you experience:

  • significant pain;

  • dizziness;

  • shortness of breath;

  • unusual discomfort;

  • an injury; or

  • anything else that concerns you.

Phones, Photos and Video

Screens off. Put down the phone. No recording is permitted during classes, workshops or training sessions without prior permission from the relevant Grounded instructor or management.

This includes filming yourself. Take a selfie by all means and give us some love on social @groundedselfdefence but make sure you’re the only one in the image.

If permission is given to record something, that does not automatically mean you have permission to publish it - please ask before posting or sharing.

Do not film or photograph other participants without their permission.

Do not publish footage of other participants without appropriate consent and we have a blanket rule that nobody except Grounded management takes images of minors to keep children and families protected.

Everyone Is Welcome

Grounded welcomes all people. You don’t need to look, move, train or think like everyone else. You do need to treat people properly. If something happens that makes you uncomfortable or concerned, speak to an instructor or Grounded management.

Grounded has a zero-tolerance policy regarding:

  • bullying;

  • harassment;

  • discrimination;

  • intimidation;

  • threatening behaviour;

  • sexual harassment;

  • unwanted sexual or physical behaviour;

  • abusive language; or

  • deliberately excluding or humiliating another person.

What We Expect of Kids and Teens

Kids and Teens participants are expected to follow the same basic standards of respect and safety as adults, with expectations adjusted for age.

Parents and guardians must:

  • provide accurate emergency contact information;

  • advise Grounded of relevant health or safety information;

  • ensure participants understand the expectations of the program; and

  • remain contactable while their child is participating.

Parents and guardians should not coach, correct or intervene in another participant’s training.

If there is a concern, speak to the instructor.

Hygiene

Good hygiene matters in any training environment and is particularly important in self defence as there is contact with other people. If you have an injury, wound, skin condition or illness that may affect another participant, please inform us before training. 

Please:

  • wear clean training clothes;

  • maintain appropriate personal hygiene;

  • regularly clip your fingernails and toenails to avoid scratches;

  • cover open wounds;

  • clean equipment after use;

  • use appropriate footwear where required; and

Stay home if you’re sick. Rest if you’re injured. 

Alcohol and Other Drugs

Don’t train intoxicated or impaired.

If an instructor reasonably believes that someone is impaired and cannot participate safely, they may be asked to leave.

Any person suspected of bringing drugs or open containers of alcohol onto the premises, or consuming drugs or alcohol on site, may be asked to leave.

Weapons

Grounded teaches self-defence. That does not mean real or unauthorised replica weapons belong in class.

Do not bring weapons or dangerous items into training unless they have been specifically authorised by Grounded for an approved training activity. Training equipment is to be used only as instructed.

Keep the Space Clean

Treat the Studio and our venues as if they are your own.

Clean up after yourself.

Put equipment away.

Respect the venue.

Leave bathrooms, common areas and training spaces as you found them and advise management if there is a cleaning or hygiene issue.

Please Report Any Issues

If something doesn’t feel right, tell us. We would rather hear about a problem early and deal with it properly than have someone sit on it and walk away.

You can speak to us in-person or via email:

hello@groundedselfdefence.com.au

Membership Terms & Conditions
Last updated: September 2026
These Terms & Conditions apply to memberships, class passes, casual classes, workshops and events provided by Grounded Self Defence & Movement (“Grounded”, “we”, “us” or “the Studio”). By purchasing a membership, pass, class, workshop or event, you agree to these Terms & Conditions.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot legally be excluded under Australian Consumer Law or other applicable legislation.
1. Definitions
Client means any person who purchases or uses a Grounded membership, class pass, casual class, workshop or event.
Member means a Client with an active recurring membership.
Pass-holder means a Client who holds a valid class pass.
Guardian means the parent or legal guardian responsible for a participant under 18 years of age.
Group Class means a regularly scheduled class listed on the Grounded timetable.
Class Credit means a credit that allows an eligible Client to transfer a booking to another available class. A Class Credit is not cash and is not a cash refund.
Billing Period means the two-week period covered by a fortnightly membership payment.
2. Adult Memberships
Grounded currently offers:
4 Classes/fortnight — $90
6 Classes/fortnight — $120
8 Classes/fortnight — $140
Memberships are billed every 14 days and begin on the date of first payment. Memberships provide access to the number of eligible adult Group Classes included in the selected membership during each Billing Period. Memberships cannot be used for Kids or Teens classes.
3. Concessions
Eligible Clients may receive a 20% concession discount from the applicable full Membership or Pack. Grounded may request reasonable evidence of concession eligibility. Concession pricing cannot be combined with other discounts.
4 Classes — $72/fortnight
6 Classes — $96/fortnight
8 Classes — $112/fortnight
4. Billing and Failed Payments
The Client authorises Grounded or its nominated payment provider to process the applicable membership payment every 14 days using the nominated payment method. Payment may be made by credit or debit card, direct debit, or another payment method approved by Grounded. Card details may be securely stored by the nominated payment provider for recurring billing; Grounded does not ordinarily retain full card details.
If a scheduled payment fails, Grounded will notify the Client. The Client should rectify a failed payment within three business days. Grounded may suspend access while an account remains overdue. Repeated payment failures may result in suspension or termination. Reasonable disclosed costs associated with failed payments may be recovered where permitted by law.
5. Membership Credits, Changes and Pauses
Membership classes must be used within the applicable Billing Period. Unused classes do not roll over and are not redeemable for cash or a reduction in the next payment.
Members may request additional classes at the same rate where available. Additional classes are subject to capacity and Grounded approval.
Members may request to upgrade or change their membership. An upgrade may take effect during the current Billing Period where administratively practical, with any price difference communicated before processing. A downgrade takes effect from the next Billing Period.
A Member may request a membership pause of up to 42 days (6 weeks) in any 12-month period. The minimum pause is 14 days. Pauses must be requested in advance and confirmed by Grounded. No membership payments are processed during an approved pause. Grounded may approve an additional pause in exceptional circumstances.
6. Membership Cancellation
A Member may terminate their membership by providing at least 14 days’ written notice. The membership remains active during the applicable notice period and scheduled payments falling due during that period remain payable. The membership terminates at the end of the notice period.
Grounded will not continue charging membership payments after the effective termination date. Where a Client has paid in advance for a future period that will no longer be supplied because of termination, Grounded will provide any refund required by applicable law.
7. Adult Class Packs and Casual Classes
Grounded currently offers a 10 Class Pack for $260 and Single Class for $30. Class passes are personal and non-transferable unless Grounded agrees otherwise. Concession pricing is 20% less than the applicable full price.
Class passes must be used within the validity period stated at purchase. Unless a different validity period is stated at purchase, a 10 Class Pack is valid for 6 months and a Casual Pass for 2 weeks. Unused classes have no cash value.
8. Teens Class Packs and Casual Classes
Grounded currently offers a 10 Class Pack for $208 and Single Class for $24. Class passes are personal and non-transferable unless Grounded agrees otherwise.
Class passes must be used within the validity period stated at purchase. Unless a different validity period is stated at purchase, a 10 Class Pack is valid for 6 months and a Casual Pass for 2 weeks. Unused classes have no cash value.
9. Kids Term Passes
Kids passes are subject to the specific program terms shown at purchase, including the applicable dates, class session and number of classes. A term pass may be restricted to one nominated weekly session and may not be transferable between sessions unless Grounded agrees and capacity permits. Unused class credits are not transferable to the next term.
10. Class Bookings and Cancellations
Where bookings are required, Clients must book before attending. A booking reserves a place. Clients should arrive with sufficient time to check in and prepare. Grounded may refuse entry where a Client arrives excessively late or where entry would create a safety or operational issue.
An Early Cancellation is more than 6 hours before the scheduled start time. No fee applies and the relevant Class Credit is returned.
A Late Cancellation is within 6 hours of the scheduled start time; the relevant allocation or credit is forfeited.
A No-Show is failure to attend without cancelling; the relevant allocation or credit is forfeited.
Grounded may restore a credit in exceptional circumstances such as accident, illness or bereavement.
11. Studio Cancellations
Grounded may cancel or reschedule a class because of instructor unavailability, venue issues, insufficient bookings, safety concerns, extreme weather, emergencies or circumstances outside its reasonable control. Affected Clients will generally receive a Class Credit or another appropriate remedy. Where required or appropriate, a refund may be provided.
12. Refunds
Grounded does not generally provide discretionary refunds for unused membership classes, unused portions of a current Billing Period where the Client chooses not to attend, Late Cancellations, No-Shows, or a change of mind after purchasing a Membership, Pack or Pass. Where an eligible cancellation occurs, Grounded will generally provide a Class Credit rather than a cash refund.
These provisions do not limit any refund, cancellation or other remedy Grounded is required to provide under Australian Consumer Law or other applicable law.
13. Changes to Pricing and Timetable
Where Grounded intends to change pricing for an existing recurring membership, Grounded will provide reasonable notice and comply with applicable South Australian requirements. Grounded may make reasonable changes to class times, locations, instructors, class content, class capacity and the timetable, with reasonable notice of material changes where practicable.
14. Health, Safety and Conduct
Clients must comply with the Grounded Customer Waiver, Participant Risk Acknowledgement where applicable, Studio Code of Conduct and any relevant Kids and Teens requirements. Clients must not participate while intoxicated or impaired. Grounded may refuse participation where it reasonably believes a Client is impaired or presents a safety risk.
Real weapons or dangerous items must not be brought to classes, workshops or events unless expressly authorised for a specific training purpose. Training equipment must only be used for its intended purpose and under instructor direction.
15. Suspension or Termination by Grounded
Grounded may suspend or terminate access where reasonably necessary, including where a Client seriously or repeatedly breaches these Terms & Conditions, engages in threatening, abusive or discriminatory behaviour, deliberately injures another person, creates a serious safety risk, damages property, repeatedly fails to make required payments, or engages in conduct that makes continued participation unreasonable or unsafe. Grounded will act reasonably and proportionately.
16. Privacy and Photography
Grounded handles personal information in accordance with its Privacy Policy. Photography and recording are subject to Grounded’s privacy, consent and studio rules. No recording is permitted during classes, workshops or training sessions without prior permission.
17. Consumer Rights
Nothing in these Terms & Conditions excludes, restricts or modifies rights that cannot legally be excluded under Australian Consumer Law. Our services come with guarantees that cannot be excluded. For major failures, applicable consumer rights may include cancellation and a refund for the unused portion or compensation for reduced value, together with compensation for other reasonably foreseeable loss or damage.
18. Complaints and Governing Law
Clients are encouraged to raise concerns directly with Grounded at hello@groundedselfdefence.com.au. Grounded will make reasonable efforts to investigate and respond to genuine concerns. These Terms & Conditions are governed by the laws of South Australia and applicable Australian law.
19. Acceptance
By purchasing a Grounded membership, class pass, class, workshop or event, the Client acknowledges that they have had an opportunity to read these Terms & Conditions and agrees to them. For participants under 18 years of age, acceptance must be provided by their parent or legal guardian.
Grounded Self Defence & Movement | South Australia | hello@groundedselfdefence.com.au
Privacy Policy
Grounded Self Defence & Movement (“Grounded”, “we”, “us” or “our”) respects the privacy of our Clients and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it and how you can contact us about your information.
1. Information We Collect
Information we require clients to provide includes full name, date of birth, email address, mobile number, emergency contact details, parent/legal guardian details for Kids and Teens, information required for safe participation, and a payment method.
Clients may choose to provide additional information, including injuries, medical conditions or physical limitations, to help Grounded provide appropriate communication, practices and advice based on the client’s current state of health.
2. How We Use Information
administer memberships and bookings
process payments
communicate with Clients
manage class attendance
contact emergency contacts where appropriate
support safe participation
manage Kids and Teens programmes
administer workshops and events
provide customer service
improve our services
manage complaints
meet legal and regulatory obligations
send marketing communications where permitted by law
3. Studio Management System
Some personal details are held in our online studio management system. This is used to manage the timetable, bookings, purchase history, class attendance, concessions, memberships, payments and communication. Grounded also maintains records of communications between Clients and the Studio.
The specific studio management platform may change from time to time. Where a service provider processes personal information on Grounded’s behalf, Grounded expects that provider to handle information in accordance with applicable privacy and security requirements.
4. Payment Information
Recurring and one-off card transactions are conducted through a third-party secure encrypted platform. Grounded currently uses Stripe for card payments. Grounded does not ordinarily retain full card details.
5. Disclosure of Information
Grounded treats client information as confidential and does not sell personal information. Information may be disclosed where necessary to operate the Studio, process payments, provide studio services, respond to safety or emergency situations, meet legal or regulatory obligations, or where the Client has consented to the disclosure.
6. Photography and Video
Grounded management may take photographs or video during classes, workshops and events for legitimate business purposes including marketing, education, instructor development and social media. Grounded will obtain appropriate consent for promotional use. Clients who do not wish to appear in promotional material should notify Grounded during the sign up process..
Clients must not photograph or record other participants without appropriate permission. Photography or video of minors by clients, parents or children is not permitted in the Studio.
7. Direct Marketing
Grounded may send information about classes, memberships, workshops, events, products or other Grounded activities where permitted by law. Clients may unsubscribe from marketing communications at any time. Unsubscribing does not prevent Grounded from sending essential communications relating to memberships, bookings, payments, safety or other services.
8. Security and Data Breaches
Grounded takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. No method of electronic storage or transmission can be guaranteed to be completely secure. Where a data breach triggers notification obligations under applicable law, Grounded will respond in accordance with those requirements.
9. Access and Correction
Clients may contact Grounded to request access to personal information we hold about them or to request correction of inaccurate information. Grounded will verify the identity of the person making the request before releasing information. Requests should be directed to hello@groundedselfdefence.com.au.
10. Children and Young People
Where a participant is under 18, Grounded may collect information from and about the participant and their parent or legal guardian that is reasonably necessary to administer the programme and support safe participation. Parents and guardians should ensure information provided to Grounded is accurate and current.
11. Privacy Concerns
If you have a concern about how Grounded has handled your personal information, please contact us at hello@groundedselfdefence.com.au. We will make reasonable efforts to investigate and resolve privacy concerns. Where applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner.
12. Changes to this Privacy Policy
Clients will be notified when significant additions or modifications are made to this Privacy Policy. The current version is available through Grounded’s website or other appropriate channels.
Grounded Self Defence & Movement | South Australia | hello@groundedselfdefence.com.au
Customer Waiver:
1. Health and Participation Waiver
Clients are responsible for determining whether they are physically and medically able to participate in Grounded activities. Clients should notify Grounded of any injury, illness, medical condition, physical limitation or other relevant changes, including pregnancy, that may affect safe participation.
Clients should obtain appropriate medical advice where they have concerns about participating in physical activity. Grounded instructors are not medical practitioners and do not provide medical diagnosis, treatment or medical clearance.
Clients must immediately notify an instructor if they experience pain, dizziness, shortness of breath, injury or another concerning symptom. Clients should not participate while unwell or where participation creates a reasonable risk to themselves or others.
2. Risk and Physical Activity
Participation in physical activity involves inherent risks, including potential injury. Self-defence and contact training may involve physical contact, striking, grappling, controlled resistance, takedowns and training equipment.
Risks may include muscle soreness; strains and sprains; bruising; cuts and abrasions; falls and collisions; joint or ligament injuries; fractures; concussion or head injury; dental or facial injury; aggravation of an existing injury or medical condition; dizziness or fainting; cardiovascular events; and in rare circumstances, serious injury or death.
Clients participate voluntarily and must follow reasonable safety instructions.
3. Minors
Participants under 18 years of age must have the consent of a parent or legal guardian.
A separate Child Booking Waiver and Parent/Guardian Consent applies to Kids and Teens participants.
Parents and guardians are responsible for providing accurate contact, emergency and relevant health information and for ensuring that participants comply with Grounded’s requirements. Parents and guardians are responsible for carrying and administering any medication a child may require during Grounded classes, or ensuring the child is willing and able to administer their own medication safely.
4. Personal Property
Clients should avoid bringing valuables to training. While Grounded takes steps to ensure the studio is secure, clients are responsible for their own personal belongings. Grounded does not accept responsibility for lost, stolen or damaged property except where liability cannot lawfully be excluded.
5. Acknowledgement and Acceptance
By accepting this waiver electronically, the Client acknowledges that they have had an opportunity to read and understand this waiver and agrees to its terms before participating in a Grounded activity.
Nothing in this waiver excludes, restricts or modifies any rights or remedies that cannot legally be excluded under Australian Consumer Law or other applicable legislation.
For participants under 18 years of age, acceptance must be provided by their parent or legal guardian through the applicable Child Booking Waiver.
Grounded Self Defence & Movement | South Australia | hello@groundedselfdefence.com.au
Child Booking Waiver
This waiver is for a parent or legal guardian booking a Grounded Kids or Teens class on behalf of a child. It is intended to be accepted during the booking process.
1. Parent/Guardian Authority
I confirm that I am the parent or legal guardian of the child I am booking into a Grounded Self Defence & Movement Kids or Teens class, and that I am authorised to provide this consent.
2. Consent to Participate
I give permission for the child to participate in Grounded Kids and/or Teens classes and related activities. I understand that these activities involve physical exercise and, depending on the class, may include contact, striking, grappling, controlled resistance, movement, strength and conditioning and self-defence training.
3. Health and Safety
I confirm that I have provided Grounded with relevant information about the child’s health, injuries, medical conditions, physical limitations, allergies or other circumstances that may affect safe participation. I will update Grounded if this information changes.
I understand that Grounded instructors are not medical practitioners and do not provide medical treatment or medical clearance.
I authorise Grounded to take reasonable steps to respond to an injury or illness occurring during a Grounded activity, including contacting me or the nominated emergency contact. Where reasonably necessary, I understand that Grounded may contact emergency services.
4. Risk Acknowledgement
I understand that physical activity and self-defence training involve inherent risks, including bruising, strains, sprains, falls, collisions, joint injuries, fractures, concussion and other injuries. I understand that Grounded takes reasonable steps to manage these risks but they cannot be completely eliminated.
5. Behaviour and Safety
I understand that participants are expected to treat instructors and other participants respectfully, follow reasonable instructions, train safely, respect physical boundaries, use equipment appropriately, and not engage in bullying, harassment, aggression or deliberate injury.
I understand that Grounded may ask a participant to stop participating where their behaviour presents a safety or behavioural concern and may contact me where there are repeated or serious behavioural concerns.
6. Arrival and Collection
I understand that Grounded’s responsibility for supervising the child applies during the scheduled class period. Unless otherwise agreed in writing, Grounded provides supervision for five minutes before class and does not provide supervision after the scheduled class. I will ensure the child arrives and is collected in accordance with Grounded’s requirements and I will remain contactable while the child is attending.
7. Policies
I confirm that I have had an opportunity to read the relevant Grounded Terms & Conditions, Studio Code of Conduct, Participant Risk Acknowledgement, Privacy Policy and any specific rules applying to Kids and Teens programmes. I agree that the child will follow these requirements.
8. Photography and Video
I understand that Grounded may occasionally photograph or record classes, workshops or events for legitimate business purposes. Promotional use of an identifiable child’s image or video requires the appropriate consent.
Consent will be sought during the sign-up process.
Grounded will take all reasonable measures to avoid capturing children who do not have media permission. Clients, parents and children must not photograph or record minors in the studio.
9. Declaration
I confirm that the information I have provided is accurate to the best of my knowledge. I understand that I should notify Grounded of any material change to the child’s health, circumstances, emergency contacts or ability to participate safely.
I understand that this waiver and consent does not exclude or limit any rights or remedies that cannot lawfully be excluded under Australian Consumer Law or other applicable legislation.
By accepting this waiver electronically, I confirm that I have read and understood it and agree to these terms on behalf of the child.
Grounded Self Defence & Movement | South Australia | hello@groundedselfdefence.com.au